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    FREQUENTLY ASKED QUESTIONS  

  

Are your classes for all levels? What if I can’t do everything?

That’s the beauty of indoor cycling and riding in the dark — you can control the intensity, speed and resistance of your Burn and should ALWAYS take it at your own pace according to your fitness level.

When is the schedule released so I can sign up for a class?

Every Sunday at 5pm we send out an e-blast with the class times for the following week. Please opt-in to receive e-mails from us to grab the classes you want.

How does the waitlist work?

When someone cancels a bike, the next person on the waitlist is automatically moved into the class and onto the bike that was canceled. You will receive an email immediately notifying you.

Cancellations

Please see our terms page for the full details on all our studio policies.

What if I want to switch bikes?

To switch your bike after booking, you need to log into your account at burn-cycle.com, click on "my account" and then "classes" under your dashboard and you can modify your reservation. You may also call the studio — if we have any open bikes, we’ll be happy to make the switch for you.

Do you have an app that I can download and use to book classes?

Yes! Our BurnCycle app is available on iTunes for Apple users and Google Play for Android users. You can view class schedules, purchase class packages, book classes and pick your bike, view waitlists, and check out ongoing promotions.

Why do you require cycling shoes?

We require that each rider clip in to our pedals using cycling shoes. Clipping in allows you utilize the full revolution of your pedal stroke and engage more of your muscles, which translates to a more effective workout. It also allows for a wider range of movement and increased safety.

Arriving late + leaving early

If you're not signed in 3 minutes prior to class, we will give away your bike. If you're running late, you must call the studio to hold your bike. To preserve the experience and respect the ritual, we do not allow anyone to enter a class later than 5 minutes after the class has started. If you must leave early, please let the instructor know ahead of time.

Do you have locker rooms?

We sure do, and they’re fully equipped for both men and women. Towels, blow dryers, and an array of products are provided.

Is there an age or height requirement to ride?

You must be 14 years or older to take a BurnCycle class. If you are under 18 years old, we’ll need your parents to sign a consent form in person in studio. Riders must be over 4’10" to ride.

Do you offer discounts?

We offer a student discount and regularly do promotions and sales via social media. Be sure to stay up to date on our offerings by following us via the social media links below.

Can I take a class if I’m pregnant?

We have many pregnant riders and love seeing them; however, if you are pregnant we require clearance from your healthcare provider before taking a class with us.

Do you provide childcare in the studio?

We do not, however drop-in childcare is available near both of our studios. WeVillage at 1024 NW Glisan St. is located just a few blocks away from our Pearl studio. Play Boutique at 464 1st Street is located near our Lake Oswego studio.

Private Events + Parties

You know we LOVE a good party! Click here for more info.