• faq

    faq

Studio FAQ

Are your classes for all levels? What if I can’t do everything?

That’s the beauty of indoor cycling and riding in the dark—you can ALWAYS take it at your own pace and control the intensity, speed and resistance of your Burn.

When is the schedule released so I can sign up for a class?

Every Sunday at 5pm, the schedule goes LIVE for the following week. Please opt in to receive e-mails from us to receive reminders, grab the classes you want, and hear about all things Burn!

How does the waitlist work?

When someone cancels a bike, the next person on the waitlist is automatically moved into the class and onto the bike that was canceled. You will receive an email immediately notifying you.

Cancellations

We understand that things come up, and from time to time you won't make it to a class you've booked. When that happens, be sure to let us know as soon as you can. Please see our Portland/LO Terms and Seattle Terms pages for the full details on all our studio policies.

What if I want to switch bikes?

To switch your workout bike after booking, you will need to cancel your existing reservation and then re-book the bike you prefer. You may also call the studio—if we have any open bikes, we’ll be happy to make the switch for you.

Can I use the MindBody Connect App to book at class? Will it let me pick my bike?

You can still use the MindBody Connect App to book a class, HOWEVER, you can not reserve your specific bike—one will be auto-selected for you.

Why do you require cycling shoes?

We require that each rider clip in to our pedals using cycling shoes. Clipping in allows you utilize the full revolution of your pedal stroke and engage more of your muscles, which translates to a more effective stationary bike workout. It also allows for a wider range of movement and increased safety.

Arriving late + leaving early

If you're not signed in 3 minutes prior to class, we will give away your bike. If you're running late, you must call the studio to hold your bike. To preserve the experience and respect the ritual, we do not allow anyone to enter a class later than 5 minutes after the class has started. If you must leave early, please let the instructor know ahead of time.

Do you have locker rooms?

Yes! And they’re fully equipped for both men and women. Towels, blow dryers, and an array of products are provided.

Is there an age or height requirement to ride?

You must be 14 years or older to take a BurnCycle class. If you are under 18 years old, we’ll need your parents to sign a consent form in person in studio. Riders must be over 4’10" to ride.

Do you offer discounts?

We offer a student discount and regularly do promotions and sales via social media and our newsletter. Be sure to stay up to date on our offerings by signing up for our email list and following us via the social media links below!

Can I take a class if I’m pregnant?

We have many pregnant riders and love seeing them! However, we highly recommend you check with your healthcare provider for their advice before taking a class with us.

Do you provide childcare in the studio?

We do not, however drop-in childcare is available near both of our studios. WeVillage at 1024 NW Glisan St. is located just a few blocks away from our Pearl studio. Play Boutique at 464 1st Street is located near our Lake Oswego studio.

Private Events + Parties

You know we LOVE a good party! Click here for more info.